You will be respected and not taken for granted. We believe that your perception of our performance is always the reality. For that, and other reasons, your feedback is critical to our continuing to innovate and improve. We're always looking forward to and welcome your ideas, your comments and your suggestions.

The way we communicate with each other is important to you (and therefore to us).

As part of that process, we will acknowledge any communication you have with us before the end of the next working day.

We will be honest, truthful and "up-front" with you at all times as building a long-term and valuable relationship with each other is of paramount importance to us.